SotaERP AI AssistantFrequently Asked Questions
Q. What is SotaERP AI Assistant?
SotaERP AI Assistant is a smart automation platform for business. It includes AI Personal Assistants and AI Customer Support Bots that connect your favorite messaging channels (like Zalo, WhatsApp, Telegram), your ERP/CRM, and your business documents.
It automates tasks, answers questions, captures leads, and integrates seamlessly with your company workflows.
It automates tasks, answers questions, captures leads, and integrates seamlessly with your company workflows.
Q. What are AI Customer Support Bots?
AI Customer Support Bots are multi-channel chatbots you can deploy on your website, Zalo OA, WhatsApp, Telegram, and more.
They auto-answer FAQs from your Google Drive docs, capture and sync leads to Google Sheets or SotaERP, and escalate complex chats to human agents.
You can manage multiple CS bots, each with their own channels, branding, and integrations.
They auto-answer FAQs from your Google Drive docs, capture and sync leads to Google Sheets or SotaERP, and escalate complex chats to human agents.
You can manage multiple CS bots, each with their own channels, branding, and integrations.
Q. Who can use SotaERP AI Assistant?
Any business, team, or entrepreneur who wants to automate workflows, handle customer support, capture leads, manage documents, or get instant answers from their ERP/CRM data—via chat, web widget, or messaging apps.
Q. What messaging channels does it support?
You can connect Zalo, WhatsApp, Telegram, and more, for both Personal Assistant and CS Bots.
Also trigger workflows via web widgets, webhooks, and connect to Google services.
Also trigger workflows via web widgets, webhooks, and connect to Google services.
Q. How does it connect with my ERP or CRM?
Our platform integrates deeply with SotaERP (Odoo) and other ERP/CRM systems.
You can access, create, or update leads, quotations, sales orders, and other business records—just by messaging, web chat, or via your Customer Support Bots.
You can access, create, or update leads, quotations, sales orders, and other business records—just by messaging, web chat, or via your Customer Support Bots.
Q. Can I automate email and social media tasks?
Yes! SotaERP AI Assistant can draft, send, and manage emails using your signature, and also generate social posts for your business or products.
Q. How do I connect my Google Drive, Sheets, or Gmail?
Just use the “Connect Google” button in your settings. Choose which files to share, and the bots will use them to answer customer questions or save leads. Only the minimum permissions required are requested.
Q. Is my data safe? How do you handle privacy?
Absolutely. We follow Google Workspace API Limited Use Policy, store only what’s necessary for your workflows, and never use your data for ads or model training.
See our Privacy Policy for details.
See our Privacy Policy for details.
Q. Can I deploy multiple bots or assistants?
Yes! You can create multiple CS Bots, each with their own channels and settings, as well as use a personal assistant for your individual work.
Q. How do I get started?
Just sign in at aiagent.sota-solutions.com, connect your accounts, and try out a bot!
See our Getting Started guide or contact support for help.
See our Getting Started guide or contact support for help.